Member Bill of Rights
The SunRocket Member Bill of Rights was created by the company's co-founders, and every employee is committed to its pledge. SunRocket makes these promises to all of its customers:
Genuine Value: You will receive a great service at a great price.
Unconditional Satisfaction: You have the right to a reasonable refund if we fail to perform to your satisfaction.
Bottom-Line Disclosure: We will fully disclose and explain all charges, rates, taxes, and fees before you sign up for SunRocket service.
No Bogus Charges: We will never add bogus "fees" and "surcharges" that masquerade as government-mandated or government-specified assessments. All taxes, fees and surcharges listed on your invoice will be direct pass-through assessments paid at the direction of federal, state, or local authorities.
Common Sense Resolution: Policies will never stand in the way of doing the right thing. All SunRocket representatives have the power to use reasonable judgment to address your concerns and "make it right".
No Cancellation Penalties: We will not penalize you for our failure to deliver upon your expectations. You can discontinue SunRocket service at any time without hassle or cancellation fees.
Privacy: No information about you or your SunRocket service will be disclosed to third parties, unless authorized by law or in order to enable or deliver your services.
Input, Feedback & Response: You have the right to be heard. Your suggestions and comments will be recorded and communicated to SunRocket personnel with the authority to take appropriate action. SunRocket will make all reasonable efforts to acknowledge and respond accordingly.
Dignity & Respect: You will be treated with the utmost dignity and respect in all dealings with SunRocket and company personnel.
Integrity & Trust: We endeavor to fully inform you of available options so you can make timely and informed choices. We will never abuse your trust through deceit, exploitation, neglect, manipulation, or discrimination.
Member Data is Confidential
SunRocket takes our responsibility to safeguard the personal information of our customers seriously.
